Privacy Policy

Last Updated 3rd October 2022

Our contact details 

Name: Prima Property Services Ltd

Phone Number: 01233 552866

E-mail: enquiries@primapropertyservices.co.uk

The type of personal information we collect 

We currently collect and process the following information:

·  Personal identifiers, contacts and characteristics (for example, name, email addresses, postal address and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·  Visiting our website at http://www.primapropertyservices.co.uk and using the contact form to make an enquiry. 

We also receive personal information indirectly, from the following sources in the following scenarios:

·  Engage with us in other related ways, including sales, marketing or events

We use the information that you have given us in order to respond to your enquiry.

We may share this information with an estate agent if your property is managed, other contractors who may help with the work and building material stores for obtaining relevant materials to carry out the work. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Prima Property Services Ltd at enquiries@primapropertyservices.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a professional task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep your name, email address, postal address and contact details for at least seven years from the end of the tax year. We will then securely dispose your information by deleting it from our database and shredding any physical documentation.  

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@primapropertyservices.co.uk if you wish to make a request.