Frequently Asked Questions

This will depend on the type of carpet fibre, length and density of pile, and amount of soiling. As a guide, depending on weather and humidity, it can take between 2 – 6 hours to dry. We will provide a more accurate timeframe in person. We use fans in each room/item of furniture post clean; this improves the drying time greatly. However it is recommended that all rooms are well ventilated and heating is left on to aid the drying process.

We are more than happy to move any items of furniture as long as it is safe for 1 operative to manoeuvre. The operatives will not move any valuable, personal or breakable items so please ensure these are stowed away prior to the appointment so we can move the furniture. Any larger items we will put on furniture sliders to help move them and we will add protective coverings underneath the legs post-clean to prevent dye transfer whilst the carpets are drying.

Many carpet manufacturers recommend professional cleaning once a year to maintain the warranty on your carpet. However you may need your carpets or upholstery cleaned more regularly depending on your living situation, family size, children, pets, smokers etc. 

We suggest waiting for the carpets to completely dry, however we understand life does carry on and you may need to access certain rooms after we leave! We recommend wearing clean indoor shoes or slippers with non-rubber soles. We can provide plastic shoe covers, please just ask your operative on the day. Additionally, it is also recommended to prevent pets from walking on the carpet and avoid any heavy foot traffic during the drying process. 

We kindly ask that you remove any small items, such as toys, books, leads or shoes, from the areas that will be cleaned. This allows the cleaning technicians to work without obstructions and ensures that nothing gets damaged or misplaced during the cleaning process. Please also move any fragile or valuable items like glassware, decorative objects, and picture frames from tables or shelves near the areas being cleaned. This prevents accidental damage when moving furniture or equipment.  If you have pets or young children, it’s a good idea to keep them in a safe, quiet area away from the cleaning zones during the process. The machine is loud and may startle pets or children.

We recommend regular vacuuming to prevent loose soiling penetrating into the carpet fibres, using doormats in high traffic areas, and quickly treating spills using our Prima Stain Remover will help keep your carpet looking fresh between cleans. 

We understand that our day to day lives are very busy and are more than happy to provide with you an estimated quote over the phone, however these are some of the reasons why we prefer to visit in person:

- Seeing your carpets or upholstery first-hand allows us to better assess what’s needed especially if you have any specific staining which requires specialist attention or delicate materials
We can offer you a fixed price so there are no surprises later
It gives us the opportunity to introduce ourselves and put a face to a name giving you the confidence and to build trust in us
We are able to answer any questions you may have about our processes and your specific requirements.

A little visit goes a long way in making sure you get the best service possible.

To arrange a bespoke quotation, please feel free to get in touch.

Stain Guard (also known as carpet protector), which offers several benefits for maintaining the cleanliness and appearance of your carpets:

- Protects Against Spills and Stains - it creates a protective barrier on the carpet fibres, helping to repel liquids (water-based, oil-based and dry soils) and prevent them from penetrating deep into the carpet.

- Easier Cleaning - vacuuming and spot cleaning become more effective and requires less effort!

- Extends the Life of your Carpet Life - preserves the appearance and integrity of the carpet fibres over time.

- Preservation of Appearance - helps to maintain the original colour and texture of your carpets by preventing stains and discolouration

We are fully insured and trained in professional Carpet & Upholstery Cleaning.
We undertook an exam before being accepted as a member. We are also required to have Public Liability insurance so your property or business is always protected.

We are reputable and trustworthy.
As a member of the NCCA, you can be assured that we know what they’re doing. Before we gain membership, we had to go through an extensive training course and pass a comprehensive exam.

We are local.
By searching the NCCA’s online directory, you will be able to scan through profiles of available certified carpet cleaners in your area – we are one of the only NCCA accredited cleaners in Surrey. 

We are transparent about costs.
It is part of the NCCA’s motto to work with integrity and be transparent. You can be sure that you will get a comprehensive and personalised quote on request.

For further information, read our blog post about the NCCA.